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24/7
StarRocks Support & Consulting

  • 24/7 SLA production support + root cause fixes.
  • Query, schema, ingestion, and infrastructure optimization.
  • Migration delivery + hands-on training for your team.
  • Improving performance, reliability, and cost.
  • Senior engineers only.
Connect with our engineers

When StarRocks is mission-critical, teams call us for:

Recurring incidents or unstable clusters
Slow dashboards / high concurrency pain
Ingestion lag and pipeline failures
Rising cloud costs and scaling uncertainty
Migration risk (schema + workload behavior)

Team dependence on external vendors

What do you need help with?

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24/7 Support & Incident response

Always-on coverage with clear response targets and root cause resolution.

  • 24/7 monitoring + on-call response.
  • Incident triage & escalation.
  • Root cause analysis + prevention plans.
  • Reliability hardening.

Best for: Production clusters needing dependable coverage.

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Performance & Cost optimization

Make StarRocks faster and cheaper through tuning and right-sizing.

  • Query profiling + optimization.
  • Data modeling & partitioning strategy.
  • Infrastructure sizing & cloud cost reduction.
  • Materialized views & compaction tuning.

Best for: Slow queries, high costs, scaling challenges.

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Pipeline & Ingestion

Make ingestion fast, reliable, and scalable.

  • Real-time + batch architecture.
  • Kafka/Flink/Spark/CDC optimization.
  • Throughput + latency tuning.

Best for: Ingestion lag, failures, fast-growing volumes.

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Migration to StarRocks

Successful migrations require planning for workload behavior — not just data copy.

  • Assessment + phased roadmap.
  • Schema translation.
  • Query/pipeline migration.
  • Cutover + stabilization.

Best for: Moving from legacy OLAP platforms.

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StarRocks training

Hands-on training tailored to your environment.

  • Half-day to 5-day programs.
  • Live sessions + Q&A.
  • Cutover + stabilization.

Best for: Team enablement, reducing vendor dependency.

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Custom development

When your use case needs more than configuration.

  • Features & extensions.
  • Bug fixes + upstream contributions.
  • Custom integrations.

Best for: Missing capabilities, custom connectors.

FAQs

Do you provide 24/7 StarRocks support with an SLA?

What do you need for an initial assessment?

Can you help if we run StarRocks on Kubernetes / cloud /bare metal?

Do you only advise, or do you implement changes?

How do you approach performance tuning?

What’s the biggest risk in StarRocks migrations?

Can you train our team on our actual cluster and workloads?

Let's talk! Describe your cluster and challenges — we'll get back with a tailored approach.

We’ve helped over 100 companies in USA, Latin America, Europe and Asia:

...and many others.

What our clients say:

«It has truly been a pleasure working with Deep.BI over the years. Their support for our security and observability platform, along with the underlying pipeline of Druid, Flink, Kafka, and NiFi, has been invaluable. This collaboration has been both rewarding and impactful, and we greatly appreciate their expertise and partnership. We look forward to continuing this strong relationship».

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Ravi Raman, Global Head – AIsaac Product Engineering

Let's help you

make StarRocks faster, stable, and cheaper to run!

Contact information:

Get in touch and we'll reach back out to you soon!

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